The Following Reviews are all real unedited customer reviews copied straight from Citysearch. To see the review, click on the name below each review.
We have over one hundred 5 Star Reviews on Citysearch.
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I am highly satisfied with my decision to bring my struggling Laptop to Laptop MD. My computer's issue was diagnosed on the spot and fixed for a reasonable price. I explained that I used the Laptop for work and needed it back ASAP - they had it ready for me the next day. On top of that, they saved all of my files including Outlook and transferred all of my emails to my new Outlook. Arthur seems like a busy man but you can tell that customer service is a top priority. This was evident when I saw them explaining computer issues to customers that they weren't getting paid to explain or fix. If you have a computer or electronic problem go to Laptop MD
By: Markmac35 - Citysearch |
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I have a Fujitsu A6120 Lifebook and had problem with the fan for 3 months.It made a terrible noise and living in Amsterdam (Europe) i called Fujitsu Europe to have it fix.They could not help me cause i bought the Fujitsu in the USA.I called several repair centers in The Netherlands and they all said we are going to try to fix it and it might take up to two weeks. Since i was going to in New York for thanksgiving i thought i might repair it NYC. I googled laptop repair and Laptop MD popped up and for some reason i had a good feeling about it. After my arrival i went to Laptop MD and told them about my problem and that i would return to europe within a week. No problem,it would be ready within 3 days. I could not believe my ears when i called the next day and the guy told me your Laptop is fixed.I am very satisfied with service of Laptop MD and my laptop runs smooth and silence.
Henk van Randwijk
Amsterdam-The Netherlands
By: Henk - Citysearch |
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I dropped off the new lamp and it was repaired and cleaned in less than 24 hours. It works great now and it was a super quick turnaround. A++
By: Estaibio - Citysearch |
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Cracked the LCD on my MacBook Air and didn't want to pay Apple for a whole new display ($900). I bought a new LCD online (Ebay) from a seller who had what looked like a factory comparable brand new LCD for $150. The replacement is tricky as you have to remove the LCD from the display itself and I wasn't going to attempt it myself. I first went to TekServe in New York and they gave me some story about how it was impossible to do because of some welding nonsense but would be happy to sell me a whole new display for $800 with labor and tax. No thanks. LaptopMD to the rescue. Within a day they had the new LCD in place and my machine like brand new. Bravo!!
By: Rbid1 - Citysearch |
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Woke up one morning to find my laptop completely full of water and not turning on. Took it over to Laptop MD and in 2 days I had it back for a reasonable repair sum. Everything intact, nothing for me to reinstall. Just awesome. Would totally recommend these guys.
By: Cubanfoodcritic - CitySearch |
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I have been dealing with LaptopMD for years, i remember them when they were just small company, friendly and efficient by explaining what is wrong.
Now that they are bigger nothing change, still friendly and efficient the service is super fast and fair.
Thanks to all you guys and more success
By: Fay2009 - CitySearch |
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Brought my laptop to laptopMD because my DC powerjack was broken. I'd been to them in the past, but they've made some changes recently. They got a new office with a great view of Penn Station, and their service times are even faster. They replaced the jack and had my computer back to me in just 4 hours. I came in a bit early and chatted with Ross for 20 minutes about the new computer I'm going to get eventually. He gave me some advice that was very insightful as well as some websites to check out for laptop reviews - like CNet. Great customer service!
By: Jasondobs - CitySearch |
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I spilled coffee on my Macbook Pro and of course brought it to the Mac Store. Not only did my warranty not cover spills, they said that they were going to charge me over $600 and the job would take 2 weeks. I can't be without my laptop for 2 weeks, so I looked online and took a chance with LaptopMD. I was hesitant at first to hand my Mac over, but they had the keyboard replaced and cleaned the laptop for just $250 and I had the computer the next day. I'm very happy with the service and espcially how fast I got back my laptop. I'd definitely recommend these guys to a friend.
By: Katebear - CitySearch |
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I just flew in from Houston, TX and i was staying at the Westin Hotel nearby. I was using my Laptop "HP Pavilion Ent" you know just surfing on the web when i spilled my juice all over the keyboard, within seconds my laptop froze and i couldn't get it to boot up again, so i used the hotels computer, found laptopmd but was very skeptical once i arrived. Though once i was greeted by Ross, i felt comfortable leaving my laptop there for the "free" estimate, which in fact was free to my surprise, anyway he told me that it would cost $250 to clean and replace some parts and he said it would be done in 6 hours, well that was a lie because he called me back within 2 and told me its ready for pick up. Other places i called were charging $400 + for the same thing and the wait time was days not hours. All in all it was great service, cool view of MSG and the Post Office, but most importantly i was able to fly back home the next day without buying a new laptop on my companies credit card...."whew"
By: Happygoluckyguy - CitySearch |
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Thursday night, my hard drive started to run extremely slow. Friday afternoon, I made an appointment to LaptopMD. I got a response about 10 minutes later in forms of a phone call and an e-mail message, letting me know I can come in the next day. I was impressed immediately by the response.
Though I was thrown off by the appearance of the place (it's in a suite), I got great service from the time I sat in the waiting room. I consider myself to be a guy who knows a bit about technology. Hence, when I brought my computer in, I was disappointed that I allowed my computer to get to this point. Ross, the main helper, was not condescending and explained every aspect of what was wrong and how he checked my hard drive. He walked me through the process and let me know exactly what he was doing, which made me feel a LOT better about my computer problem. I also waited for a few hours, which was a comfortable experience, especially since I was able to take care of other things.
The prices were very reasonable. I ended up having to get a new hard drive, which was actually an upgrade of 90 GB (160 to 250 GB). I ended up leaving with a new hard drive and an overall great experience. If I ever had to get something repaired again (which I hope I don't, but still), I'll definitely go to LaptopMD without hesitation.
By: PaladinHero13 - CitySearch |
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I dropped off the new lamp and it was repaired and cleaned in less than 24 hours. It works great now and it was a super quick turnaround. A++
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